FREQUENTLY ASKED QUESTIONS

WHERE IS MILKLAB MILK PRODUCED?

MILKLAB is produced locally by Australia and is sold and distributed in Australia by health and wellness expert Freedom Foods.

DOES MILKLAB CONTAIN ANYTHING ARTIFICIAL?

No. MILKLAB is 100% Natural. Free From artificial colours flavours and preservatives

WHAT ARE ACIDITY REGULATORS?

Acidity regulators are used to help manage the high levels of acidity present in espresso coffee which can cause milk to separate. The acidity regulators we use are made from natural sources.

ARE ALL OF YOUR INGREDIENTS AUSTRALIAN?

We blend and pack a combination of local and imported ingredients. Our range was exclusively designed, validated and produced in Australia by some of the coffee industry’s leading experts.

WHAT TEMPERATURE SHOULD I HEAT YOUR NON DAIRY MILK TO?

We recommend you chill the pack prior to use. Chilling our milk prior to use provides you with a longer time to texture the milk before it reaches optimal temperature. As non-dairy milk typically has a slightly lower recommend serving temperatures you have less time to create perfect milk. By starting with your milk cold, you are allowing yourself a little more time to work with the milk. We recommend to stretch (let the air into) your non-dairy milk until around about 40 degrees, then take it up to 55 – 60 degrees, avoiding further stretching ( letting any more air into milk) during the second stage of this texturing process.

WILL THESE MILKS STILL PEFORM PAST RECOMMENDED HEATING TEMPERATURE? I.E FOR EXTRA HOT COFFEES?

While we recommend heating variations of MILKLAB between 55- 62 degrees depending on which product you are using, MILKLAB will absolutely still perform at higher temperatures per customer orders.

DOES IT STRETCH?

Yes! We’ve worked with some of Australia’s leading cafes to ensure MILKLAB textures and performs allowing you to pour the perfect cup of coffee every time. We pride ourselves on ensuring that once you’ve finished texturing your milk you’re able to pour amazing latte art, have a delicious well balanced beverage, and present your MILKLAB coffee at the highest of qualities to your customers!

WHAT IS THE DIFFERENCE BETWEEN MILKLAB AND OTHER UHT MILKS?

MILKLAB is the world’s first milk brand especially across all milk types designed for use with espresso based coffee. MILKLAB is able to texture (stretch) and perform unlike any other, enabling baristas to create the perfect cup of coffee. Everyday supermarket varieties are not able to do this.

WHERE DOES YOUR WATER IN THE PRODUCTS COME FROM – DOES IT CONTAIN FLUORIDE?

We use Australian filtered water which contains fluoride.

CAN IT BE USED IN COOKING?

Absolutely, check out our website soon for recipe ideas.

WHAT IS CORN MALTODEXTRIN?

Maltodextrin is a natural ingredient derived from Corn which helps deliver our creamy mouth feel.

WHY DO YOU USE CARRAGEENAN?

MILKLAB contains food grade carrageenan as a thickening, emulsifying and stabilising agent. Carrageenan is a natural occurring carbohydrate extracted from red seaweed. There are two types of carrageenan, food grade and a chemically degraded form of carrageenan also known as poligeenan. Chemically degraded carrageenan is not permitted in foods and is not used in MILKLAB.

IS MILKLAB HALAL?

MILKLAB is produced at a HALAL certified facility. We hope to receive certificates for each product added to this shortly.

IS MILKLAB KOSHER?

MILKLAB is produced at a Kosher certified facility. We hope to receive certificates for each product added to this shortly.

HOW DO I STORE MY MILKAB?

Store in a cool dry place and once opened, store below 4 degrees and consume within 5 days

CAN I FREEZE MY MILKLAB?

No! It is not recommended freezing MILKLAB as it can cause the product to separate irregularly and this greatly reduces the visual quality and consistency of the product upon thawing.

WILL THESE PRODUCTS WORK WELL WITH ALL BLENDS OF COFFEE?

Yes! MILKLAB has worked with skilled baristas and coffee roaster to ensure that it is able to work well with all blends of coffee, there is currently no other product of its kind.

ARE ANY PRODUCTS IN YOUR RANGE VEGAN OR VEGETARIAN FRIENDLY?

Yes, our non-dairy range (Soy, coconut and almond) are all vegan and vegetarian friendly.

ARE THEIR ANY PRODUCTS IN THE RANGE NUT FREE?

All our range excluding almond are free from tree nuts and all our range do contain traces nuts.

ARE ANY OF THE PRODUCTS IN THE RANGE GLUTEN FREE?

Our almond, soy and coconut MILKLAB are all gluten free.

ARE THERE ANY ALLERGENS PRESENT IN THE FACTORY?

Yes, the factory produces various products made with soy, milk, gluten and honey, HOWEVER strict clean-downs are implemented which ensures that no cross contamination occurs with these ingredients. Testing is done periodically throughout to ensure we can validate this.

MY ALMOND MILKLAB CURDLED, WHAT IS WRONG WITH IT?

It could be that it was stored incorrectly. MILKLAB should be refrigerated and used within five days of opening. Alternatively, please make sure that your product is within the used by date specified on top of the carton.

WHAT IS LACTOSE?

Lactose is the main sugar in milk and other dairy products, many people who have lactose intolerance cannot digest this sugar well.

HOW DO YOU TAKE THE LACTOSE OUT?

We use an enzyme called “Lactase” which breaks the Lactose down into standard sugar, making the product Lactose Free. You will notice that this often causes the milk to have a slightly sweeter flavour profile which does not add any total sugars to the product.

WHERE ARE YOUR ALMONDS FROM?

We do not use one standard source of ingredients, including Almonds. We source from a combination of local and trusted imported suppliers which include countries such as Australia, South East Asia, the United States and China. All of our ingredients are sourced from some of the best providers of delicious natural ingredients around the world. The almonds are grown in orchards by Blue Diamond’s grower co-operative members in California, USA who have over 100 years’ experience in growing and harvesting the world’s finest almonds. Also known as The Almond People, Blue Diamond is dedicated to producing delicious tasting and nutritious almonds and works closely with over 3,000 almond growers making up the Blue Diamond Growers cooperative.

WHAT ARE ACTIVATED ALMONDS? DO YOU USE ACTIVATED ALMONDS?

Activated Almonds is a process that requires almonds to be soaked in water for a period of 12 hours – whilst we do not use activated almonds we do infuse our almonds in water.

WHY IS THE SUGAR CONTENT SO HIGH IN ALMOND MILKLAB?

Almond MILKLAB sugar content is slightly higher than those which fall in the unsweetened category of almond milk available to the market. These products have absolutely no sweeteners added to them, where as our Almond MILKLAB does have a natural sweetener added to it which enhances and creates a better flavour. Our Almond MILKLAB has 1.7g of total sugar per 100mL which is quite low considering Cow’s Milk naturally contains about 5g of total sugar per 100mL.

WHERE ARE YOUR COCONUTS FROM?

The Coconuts in our product are currently sourced from a variety of countries throughout South East Asia producing sustainable Coconuts.

WHY DOES YOUR SOY MILK HAVE A RAW SOY TASTE?

Our MILKLAB Soy is completely free from anything artificial allowing a raw soy taste to come through.

WHERE DOES YOUR SOY BEANS COME FROM?

Our MILKLAB Soy uses GM Free Australian Whole Soy Beans flour however we do source other ingredients from a combination of local and trusted imported suppliers which include countries such as Australia, South East Asia, the United States and China.